You’ll struggle to manage others if you can’t manage yourself. How you set priorities, demonstrate good behavioral leadership and maximise your time demonstrates to other the traits of success.

• Taking control of the controllables
• Clarity on your mission and purpose
• Time Management and organization
• Guiding principles for success

Leadership tools included:

• Standards Alignment Workshop Guide
• Leadership Replay Journal Template
• Four Control Daily Prompt Sheet

No matter how long it has been since you were promoted, the struggle is real between delivering your own billing target and getting the most out of the team.

• The balance of desk, team and individual attention
• How to develop supportive rhythms to your management
• Avoiding the temptation to retreat to your own desk or over invest in others
• Situational leadership

Leadership tools included:

• Performance vs Results Grid Template
• Ritual Stack Planner
• Triangle Prioritisation Table

Manager conversations with the team should reinforce good habits and provide constructive feedback conversations to aid development.

• The of feedback and how to deliver it
• Correction Vs coaching
• Challenging others without triggering defensiveness
• Sharing gratitude and praise
• Tough conversations

Leadership tools included:

• Stretch Map Template
• The challenge Conversation Cheat Sheet
• The PRICE Framework

A typical recruitment 1:1 involves going through last week’s figures and agreeing the next. This help neither the manager or the consultant. A good 1:1 can be the highlight of the consultant’s week when structured properly.

• Performance development Vs KPI scorekeeping
• How to structure a 1:1 effectively
• Influencing tactics, behaviour and mindset
• Creating commitment loops and accountability

Leadership tools included:

• Live Pit-Stop Check-In
• 1:1 Conversation Planner & Agenda Template

When you understand the relationship between goals, standards and KPIs you elevate conversation from scorekeeping to performance development and provide the team with meaningful opportunities to create self-accountability.

• Accountability and ownership of standards
• Goal setting – short, mid and long term
• Defining relevant KPIs to track performance
• Lag and lead indicators

Leadership tools included:

• KPI Autopsy Template

Coaching is the highest value activity any manager can do. Yet most coaching sessions fail due to timing, narrative or slipping into telling others what to do. Coaching is an encouraging, nurturing process.

• How to coach at desk
• Using the right questions to develop how your team think as recruiters
• Using coaching tools to create better discussion
• Reflective coaching away from desk

Leadership tools included:

• 1-2-1 Coaching Guide Template
• GROW Coaching Pocket Prompt Card

We see it regularly. The experienced recruiter who disengages. The rookie who loses their enthusiasm and energy. Or the semi experienced who says the right things but does back it up with behaviour.

• How to recognise the tell tales signs of drifting or flatlining
• Resetting beliefs and reigniting intrinsic motivation
• Re-contracting people’s energy
• Building purpose, goals and stretch into the working week

Leadership tools included:

• Stay Interview Guide
• Progression Planning Tool for Recruitment Consultants